|
Summary
Get up-to-the-minute information on the account summary page. You can
view current balances and available balances. You can also view payments
due, MasterCard® Credit card account information and recent account
transaction history.
Transfer
This option allows you to transfer funds between your suffixes. The
completion of a transfer is subject to the availability of sufficient
funds in the account you are transferring from. If you do not have
sufficient funds, the transaction will not be completed. If you have a
cross-account transfer set up, you may also transfer funds to another
member number.
To transfer funds:
1.
Click on Accounts.
2.
Click on Transfer.
3.
Select the account you would like to transfer from and the account you
would like to transfer to (only eligible accounts will appear). If you
are transferring funds to a different member number, their eligible
accounts will be displayed next to their member number.
4.
Enter the amount you’d like to transfer in the field provided. Do not
include dollar signs or commas.
5.
Optional: You may add a description to this transfer to help you
recognize it.
6.
Click on Transfer.
Export
To help manage your finances, Online Banking offers the ability to
download your account information. Easily export account information
directly into your personal financial management software or export to a
Comma Separated Value (CSV) file.
To export your transaction history:
1.
Click on Accounts.
2.
Click on Export.
3.
Select the account you’d like to export history for.
4.
Click Select Account.
5.
Select the date range.
6.
Select an export format.
7.
Click on Export.
E-Statements
At the touch of your fingertips and in a secure environment, you have
access to your monthly account statements online. By choosing to view
your statement online, you help us save paper, postage and other natural
resources. To sign-up for E-Statements, simply logon to Online Banking,
click on “Accounts”, then “Statements.” You will be asked to read the
disclosure and consent to accept statements electronically instead of by
way of US mail.
To sign up for E-Statements:
1.
Click on Accounts
2.
Click on Statements.
3.
Click Sign Up for E-Statements.
4.
Enter your current e-mail address in the field provided.
5.
Click “I Consent”.
To view your E-Statements:
1.
Click on Accounts
2.
Click on E-Statement.
3.
Click on Monthly STMNT
4.
Click the E-Statement month you wish to view.
Scheduled Transfers
You can schedule a transfer to occur at a certain date and time in the
future. You can set up the transfer to happen once, or on a reoccurring
basis. To view or modify the scheduled transfers that you have set up
for your account, click on Scheduled Transfers.
To Add a new scheduled transfer:
1.
Click on Accounts.
2.
Click on Scheduled Transfers.
3.
Complete the required fields.
4.
Click “Schedule Transfer.”
Dashboard
Dashboard allows you to view balances, transfers, messages, set up
transfers, and more, all from one screen!
Online Bill Pay
Tired of the hassle of writing checks to pay for
recurring monthly bills? Looking for an easier and secure way to make
payments? Then use Bill Pay, a convenient way to pay your bills through
Online Banking. With Bill Pay, you can pay almost anyone using a
computer or mobile device. You can schedule single payments as well as
weekly, bi-weekly or monthly payments from a list of established
vendors, or add your own. You can even send funds to an individual. And,
it’s as easy as ever to pay your bills while you are out of town or on
vacation because all you need is internet access to login. So, set up
your bills to be paid online today. You’ll appreciate the convenience
and security in knowing your payments are made for you on time and
without the hassle of checks, stamps or mailboxes.
Check Withdrawal
This form allows you to request a check addressed to the primary owner
of the account, sent to the address we have on file. The maximum amount
you can request to have withdrawn is $6,000 per day. Please be sure to
verify your address by going to “User Options” and click on “Change
Address.”
To request a check withdrawal:
1.
Click on Online Services.
2.
Click on Check Withdrawal.
3.
Select the account you would like to have the check withdrawn from in
the drop-down menu. Only eligible accounts will be displayed.
4.
Enter the amount you wish to withdraw.
5.
Click on Submit to request the check.
Check Copy
You many request a copy of a paid check that does not appear on your
E-Statement. Your check will be mailed within 10 business days to the
address on the account. Please be sure to verify your address by going
to “User Options” and clicking on “Change Address."
Your account will be charged for
any applicable fees. Please refer to our Fee Schedule.
To request a copy of a paid check:
1.
Click on Online Services.
2.
Click on Check Copy.
3.
Enter the check number.
4.
Enter the amount the check was written for. Do not include dollar signs
or commas.
5.
Enter the date the check cleared (month/day/year).
6.
Click on Submit to request a copy of the check.
Check Reorder
You may place an order for a new check supply online so long as there
are no changes to the address or check style that you’ve previously
ordered through the credit union. If you proceed to order checks through
this service, the checks will be printed with the same address as your
last order. If any personal information has changed please contact the
credit union directly at 303-234-1700, or message us through the Contact
Us link within online banking.
To order a new check supply:
1.
Click on Online Services.
2.
Click on Check Reorder and follow the onscreen instructions.
Alerts
Sign-up for important alerts delivered directly to
your mobile phone or e-mail. This free service lets you set up your own
personalized alerts.
Card Alerts
This feature allows you to set up customized alerts for your debit,
credit and HELOC cards. Register by clicking on Card Alerts.
This service allows you to continue to use your debit card either at a
merchant or through an ATM even if you do not have funds available in
your account.
If you qualify* for Debit Card Advantage, you must opt-in for this
service. Any owner on the account may also opt-out at any time.
If you opt-in for this service, Credit Union of Denver may authorize and
pay everyday debit card transactions and allow debit card ATM
withdrawals up to $500 more than the available account balance. This
total includes fees. You will be charged a $30 fee for each transaction
of $5 or more posting to your account. No fee will be charged for
transactions of less than $5. There is no limit on the total fees that
can be charged for overdrawing your account. Negative account balances
must be brought positive within 30 days. Without this service, you will
be unable to utilize your debit card when there are no funds available
in your account.
*To qualify for Debit Card Advantage, the primary member must be at
least 18 years of age, the checking account must have been opened for
over 90 days. The account must not have a loan over 15 days past due,
your account must be in good standing and you must not have caused a
loss to the credit union. The combined benefit of Overdraft Privilege
and Debit Card Advantage is $500. If you opt-out for Overdraft
Privilege, you will not be able to opt-in for Debit Card Advantage.
Business Accounts, Estate Accounts, Living Trust Accounts and
Representative Payee Accounts do not qualify. The services do not apply
to Teller transactions or transactions initiated through C•U•D’s Bill
Pay Services. We may pay or authorize items at our discretion which
means that we do not guarantee that we will always pay and authorize any
type of transaction.
MoneyDesktop allows you to view and analyze all of your accounts from
one convenient location. View account balance information from credit
unions and banks. You can also keep an eye on bills and utilities,
assess net worth, review your budget and see how you spend your money
and determine the best way to pay down your loans and credit cards.
Change Address
This tab allows you to update your address and phone number(s) on file.
If you have multiple accounts with us, you will need to update your
contact information with each account separately. Please note: Foreign
addresses and phone numbers cannot be updated online, please mail your
request to change your address to: Credit Union of Denver, PO BOX
261420, Lakewood, CO 80226-9858.
To update your address and/or phone number:
1.
Click on User Options.
2.
Click on Change Address.
3.
Enter your updated address and phone number(s) in the appropriate fields
provided. Please do not use any symbols or special characters.
4.
Click Submit and you will receive a confirmation that your information
has been updated.
Change Password
This tab allows you to change your home banking password. Passwords must
be 8-25 characters in length and use a combination of numbers and
letters. Passwords must not contain your social security number, your
account number, user ID or be one of your three previous passwords.
Remember, passwords are case-sensitive!
To change your password:
1.
Click on User Options.
2.
Click on Change Password.
3.
Enter your current password in the “Old Password” field.
4.
Enter a new password in the “New Password” field.
5.
Re-enter the new password in the “Re-enter password” field.
6.
Click Submit and you will receive a confirmation that your password has
been updated.
You may change your home banking password at any time. For security
purposes, it is recommended you change your password every six months.
If you have forgotten your password, you may use the Forgot Password
link on the login page to reset it or contact the credit union for
further assistance.
Change User ID
This tab allows you to change your username. Simply type in your new
username and click Change Username.
Changer User Devices
This tab allows you to control which devices can access your account
through the app. To add a device, download our app on the device, and
enter your username and password. The app will ask for a security code.
The security code will be sent to the email on file. If a device is
deleted, it will be prompted to enter a security code next time they try
logging in to your account.
Change E-mail Address
This tab allows you to view/update your e-mail address.
To change your e-mail address:
1.
Click on User Options.
2.
Click on Change E-mail Address.
3.
Enter your updated e-mail address in the field provided.
4.
Click Verify/Change Email Address and you will receive a confirmation
that your e-mail address has been updated.
Change History Date Range
The Change History Date Range allows you to select what account history
dates you would like to have displayed. By default, only the current
month’s history is displayed.
To change your history date range:
1.
Click on User Options.
2.
Click on History Date Range.
3.
Select a date range by selecting one of the date range descriptions.
4.
Click on Change Date Range to save your changes.
Change Your Timeout
The Change Your Timeout feature allows you to set the number of minutes
of inactivity in your online banking session before the system
automatically logs you out.
To change your timeout:
1.
Click on User Options.
2.
Click on Change Your Timeout.
3.
Select the number of minutes from the drop-down menu.
4.
Click on Change Timeout to save your changes.
Create Account Nickname
Personalize the account names that are displayed in home banking for
easier recognition.
To create or update an account nickname:
1.
Click on User Options.
2.
Click on Create Account Nickname.
3.
Modify your account nickname in the field provided to the right of the
account name.
4.
Click on Submit to save your changes.
5.
To restore the system default name, delete the nickname from the
provided field and click on Submit to save your changes.
Change User Security Key
Choose a word that displays on login for your user security key. This
will help you know that the website is valid.
To create or update a security key:
1.
Click on User Options.
2.
Click on Change User Security Key
3.
Modify your key
4.
Click on Submit to save your changes
Change Mobile Preferences
Control whether you allow the mobile app access to your Bill Pay.
|